Rock in Rio tickets cannot be transferred on the day of the show;  Ask questions about the digital ticket

Rock in Rio tickets cannot be transferred on the day of the show; Ask questions about the digital ticket

Who bought a ticket to Rock in Rio for a relative, friend or better half Need to move it ASAP. The organizers stated that It will not be possible to send the ticket on the day of the show – The deadline ends at 11:59 PM the day before.

But it’s also possible Store all tickets on one mobile phone, Where correctly defined.

This is one of the updates 100% digital ticket, which put an end to paper coupons, magnetic cards and thin bracelets. The only way to enter City of Rock is to show your cell phone.

It is not about downloading a PDF file and displaying it on the roulette wheel, or photographing the statement of the card, or showing the confirmation message via email: It is necessary to add the ticket to the digital walletsuch as Google or Apple – No other form will be accepted.

The entire process must be done on a mobile phone There is no point in opening on the computer.

Organizers recommend that the public not wait until the day of the show to download or send tickets.

  • Rock in Rio: How to get there, what to bring: see the festival guide

Huge mud-stained sneakers remember rock music in Rio from 1985 – Photo: Reproduction/TV Globo

First, in the phone’s browser, go to Ingresso.com.

in option rock in rioFollow the instructions to fill out a short form (with your name and Social Security number) and add the ticket to the device.

Who bought someone’s ticket You need, also by cell phone, to indicate the transfer.

The recipient must have an Ingresso.com account and a digital wallet. The buyer only needs to inform the e-mail address of the companion – the same as the e-mail address registered on the platform.

There will be no default transfer option on show day. The download is available until 11:59 PM the day before the chosen date.

  • Digital wallet works offline

Google Wallet and Apple Pay You do not need an internet connection to unlock – As long as you have already downloaded the ticket to your account.

  • Ticket update

Those who already have the ticket saved in their mobile digital wallet will notice change in layout. This is it The version that can be used in turnstiles That will give access to the city of the rock. The update will be sent automatically. If you didn’t notice any difference the day before the event, it’s worth checking if your device has the automatic updates option enabled.

  • Come with documents and proof of benefit

With the ticket pre-downloaded to the cell phone and the data in it checked according to who will use the ticket, the chances of having any difficulty getting into City of Rock are slim. But to make sure that the festival team can help you if you encounter any problems, it is essential that the fan has their own original identification documents. With photo and CPFIn addition to the order data. And if the ticket is half price, Access will only be allowed upon presentation of proof of interest.

  • If your device supports it, enable NFC

One of the conveniences that a digital ticket offers is easy access to City of Rock. If the device supports NFC – a technology that transmits data approximately -, Simply enable the feature and bring it closer to the turnstile.

The solution is a pioneer in music events in Brazil and has characteristics similar to those used in large-scale sports competitions, such as the NBA and NFL. Android users will also be able to generate a QR code that will be read directly at the turnstile.

  • I downloaded my ticket, but it does not appear in my digital wallet. what do I need to do?

If you are an iOS (iPhone) user, you can repeat the process of downloading your ticket, without forgetting, after choosing Add to Apple Wallet or Add to Google Wallet, click Add. For Android users, the button appears at the bottom of the screen; On iOS devices, at the top.

Android users can contact Ingresso.com customer service and request a new download version.

  • You have purchased the ticket on the website or have already received the ticket from someone else. What do I do?

You need to download the ticket to your digital wallet. To do this, you need to access your Ingresso.com account in the standard browser of the cell phone that you will use on the day(s) of the show(s), go to the Rock in Rio Brasil 2022 tab and click on the tab “Save” option on the smartphone . An option will open to fill in the data, do this according to who will use the ticket on the day of the event.

data verification? An option to add to Wallet (iOS or Android) will now appear. After you are directed to your digital wallet app, click Add. For Android users, the button appears at the bottom of the screen; On iOS devices, at the top.

  • I bought the ticket, but I intend to give it as a gift to someone. How should I apply?

Anyone who purchased a Rock In Rio ticket can send it to someone else. When you log into your account, simply access the Rock in Rio Brasil 2022 tab, where your orders will be. Now click the button Transfer And the Enter the email of the Ingresso.com account of the person who will receive the ticket.

After that, a code will be generated that you need to inform the recipient to complete the transaction. The process also applies to half-price tickets, the difference being that the ticket holder will need to prove their entitlement to the benefit before entering the event.

  • I saved the ticket to my smartphone wallet. If there is a problem with the phone or I bought a new one before the day of the event, how do I do it?

When you download your digital ticket, It’s linked to your Google or Apple account. So, if the new device has the same operating system (Android or iOS) that was used previously, just access your digital wallet and your tickets will be safe. However, if you are using a smartphone with a different operating system, please contact Ingresso.com customer service.

  • My digital ticket appears in the wallet, but the QR code is missing. what do I need to do?

To prevent fraud, the ticket will be updated a few days before the event date(s). You don’t need to repeat the download process or take any other action And you will receive an email informing you that the QR code is already enabled in your digital wallet.

Remember that the QR Code will only be generated for Android users, who will have the option to access Cidade do Rock in two ways: code and NFC. For iOS (iPhone) users, access will be directly via NFC.

Screen prints will not be valid as a ticket.

  • Can I keep more than one ticket on my phone?

he can. If you have tickets for more than one day, or if you are accompanied by someone who is unable to carry the tickets on their device, you can save them all to your digital wallet, But it is necessary that you enter the event together.

However, it is necessary to be attentive to the process. If you want to download a second ticket that is not yours, you must fill in the registration data in accordance with that of the person who will use it.

  • How and what do I need to access to download my ticket?

Even if you have the Ingresso.com app installed, You will need to access the site through your mobile browser To be able to download your ticket to the digital wallet; This information is valid for users of all types of smartphones.

Important: If you want to transfer your ticket to someone else, you cannot download it to your digital wallet.

For iPhone users:

  1. Only download the ticket to the smartphone that you will use on the day of the event.
  2. Use your iPhone to access www.ingresso.com. Log in to your account and select the Rock In Rio tab, where you will display your orders.
  3. On this screen, choose the ticket you want to use and click the button Save in smartphone. Fill in the fields with the information of the person who will use the ticket to enter the event. In the case of children under 16 and/or persons with disabilities, be sure to fill in the necessary information.
  4. Verify that all data is correct and then accept the privacy terms. After that, click the button Add to Apple Wallet. You will be directed to the Wallet app.
  5. To finish, just press Add – Your ticket will be stored in the Wallet app on your iPhone.

For Android users:

  1. Only download the ticket to the smartphone that you will use on the day of the event.
  2. Make sure you have the Wallet app installed on your mobile phone. If not, you will need to download it from the Play Store before proceeding.
  3. Use your smartphone to access www.ingresso.com. Log in to your account and select the Rock In Rio tab.
  4. On this screen, choose the ticket you want to use and click the button Save in smartphone. Fill in the fields with the information of the person who will use the ticket to enter the event. In the case of children under 16 and/or persons with disabilities, be sure to fill in the necessary information.
  5. Verify that all data is correct and then accept the privacy terms. After that, click the button Add to Google Wallet. You will be directed to the Wallet app.
  6. To finish, just press Add – Your ticket will be stored in the Google Wallet app of your smartphone.
  • How do I transfer my ticket to someone else?

The process for downloading a ticket is the same as for the transfer: even if you have the Ingresso.com app installed, you will need to access the website through your mobile browser to be able to transfer your ticket to someone else – this information is valid for users of all types of smartphones.

If you purchased your ticket and want to transfer it to someone else, follow the instructions below using the browser on your smartphone, computer or tablet:

  • Visit www.ingresso.com. Log in to your account and select the Rock In Rio tab, where you will display your orders.
  • Choose the ticket you want and click the button Transfer. Enter and confirm the email of the person who will receive the ticket – remember that the person who will receive the ticket must have an Ingresso.com account associated with this email address to complete the process.
  • To ensure security, a code will be generated. Send this code to the ticket recipient, as they will need to inform you to complete the receipt.

Once the recipient accepts the transfer, the transfer is complete.

  • You have received your transfer ticket. How do I know it is complete?

Visit www.ingresso.com. Log in to your account or create a new one, Using the same email you informed the person who transferred the ticket to you.

Click on the Rock In Rio tab. You will see the presented ticket and you can click accept or reject.

click in to accept If you want to complete the process, enter the security code sent by the person who initiated the transfer.

Enter the code provided by the buyer to complete the receipt.

Important: The deadline for accepting a ticket transfer is 24 hours. There will be no default transfer option on show day. Download it by 11:59 PM the day before the chosen date.

The received ticket cannot be transferred to another person, it is only possible to return it to the original buyer.

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