How does an airlift with biometric boarding work between Rio and São Paulo

How does an airlift with biometric boarding work between Rio and São Paulo

As reported by Aeroin this week, Congonhas Airport in São Paulo and Santos Dumont Airport in Rio de Janeiro will be the first two Brazilian airports to permanently implement a 100% digital face-boarding system for passengers and crew. After the system is implemented, passengers will be able to use the world’s first vital operating air bridge.

According to Anac (National Civil Aviation Agency), through data analysis and validation by biometrics, the technology eliminates the need to present boarding passes and identity documents to passengers on domestic flights departing from these terminals.

The initiative, which is being implemented gradually, aims to make the processing of passengers and crew members more efficient, fast and secure, based on the premise of security in the processing and protection of users’ personal data from misuse or unauthorized use.

The final implementation of the technology is already underway: it is taking place gradually and simultaneously at both airports. Upon completion, passengers on flights with biometric boarding and opting to use technology will only need a photo of their face to check-in. Access to departure halls and aircraft. In the case of flight attendants and regular airline pilots, the solution includes access to restricted areas of the two air terminals.

The implantation of the biometrics system at the two airports, and in the world’s fifth airlift in flight flow, was made possible after it was tested during the pilot project of the Federal Program Embarque + Seguro, under the direction of the Ministry of Infrastructure and Serpro, a technology company of the Federal Government, in partnership with the Secretariat Special to remove bureaucracy, administration and digital government of the Ministry of Economy and with Anac.

From October 2020 to January this year, more than 6,200 passengers participated in the pilot phase of the program, which was held at seven airports in the country. Among the pilots and flight attendants, nearly 200 specialists assessed the biometric boarding at Congonhas and Santos Dumont, from November 2021 to January this year.

How it works

Each airline operating in Congonhas and Santos Dumont may adopt its own procedures for biometric registration and passenger validation at the government base, through Serpro. At this start, to use the system, the user must have a valid biometric document (digital driver’s license or digital voter registration card); Air ticket and access to the airline’s biometric registration and verification channel.

Through the channel, at the time of check-in or after check-in, the passenger will perform the biometric verification associated with their flight. He must accept the terms of the LGPD (General Data Protection Regulation) with each new flight. Once this procedure has been digitally performed and the registration validated, the passenger will be able to use the biometrics system for the respective flight.

At the airport, facial biometrics will be used in two stages: first, to arrive at the departure hall; Then when you get to the plane. At the entrance to the departure hall, the totems will perform a biometric face reading, consult the government database and verify the passenger’s registration and the presence of a valid boarding pass. Once the biometrics are approved, the passenger is allowed to enter the venue. The second stage will take place at the boarding gate, when you board the plane.

In the testing phase of the program, indicators such as reduced time in queues, arrival at the departure hall and the plane were measured. Using biometrics, the average boarding time decreased from 7.5 seconds to 5.4 seconds per passenger. This means that it will be possible to process more shipments in the same current processing time, equivalent to a profit of 27%. But travelers will be able to choose between the system and the traditional check-in and boarding procedures, which remain available.

For crew members, the use of the new system is also optional. Anyone who chooses to perform biometrics must access the Embarque + Seguro Tripulantes application, through a mobile device, in their personal account of the Gov.Br platform, where the professional data is checked, followed by a selfie and authorization of the user as a participant in the application. The crew member must also accept the terms of the LPGD, but approval is valid for one year, and access to each new flight is not required. However, the biometric procedure does not excuse the professional from undergoing a security check at the airport.

Technology in 20 boarding gates

For final approval at two of the country’s major airports, Infraero, operator of Santos Dumont and Congonhas, has signed a technical collaboration with Serpro, developer of the Embarque + Seguro biometrics validation system. Availability of equipment and interface, including biometric reading totems and automatic turnstiles, is the responsibility of IT companies Pacer and Digicon, respectively.

Devices are being progressively installed in all check-in areas and boarding gates at Congonhas and Santos Dumont airports: there are 12 gates and ten turnstiles at the São Paulo terminal; and eight gates and five revolving doors in Rio de Janeiro. After the necessary tests are carried out, each piece of equipment is immediately put into operation, the technology solution is launched for use by all airlines operating at both terminals and which have formalized their commitment to the initiative with Serpro, by signing and accepting a confidentiality agreement. General Data Protection Regulation rules.

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